Terms and Conditions

Introduction and License

These Terms and Conditions govern your use of the PokerStars online casino platform (the “Platform”) operated by PokerStars, which is licensed and regulated by the Alcohol and Gaming Commission of Ontario (AGCO) and the Malta Gaming Authority (MGA). By accessing or using the Platform, you agree to comply with these Terms and Conditions in their entirety. The scope of services includes real-money gambling games, bonuses, promotions, and any other services offered through the Platform.

Eligibility

To use the Platform, you must be at least 18 years of age. Users from jurisdictions where online gambling is illegal or restricted are prohibited from accessing the Platform. It is your responsibility to ensure that your participation complies with local laws. PokerStars reserves the right to verify your age and identity in accordance with applicable laws and regulations.

Account Rules

• Only one account is permitted per person.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
• You agree to complete the Know Your Customer (KYC) verification process prior to making any deposits or withdrawals. Failure to comply with KYC requirements may result in account restrictions.
• Any misuse of your account, including sharing your account with others or accessing another person’s account, will result in immediate suspension or closure of your account.

Deposits and Withdrawals

• All deposits must be made through approved payment methods as listed on the Platform.
• You are responsible for ensuring that the information provided for transactions is accurate and up-to-date.
• PokerStars adheres to Anti-Money Laundering (AML) regulations and may require additional verification for large transactions.
• Withdrawals will generally be processed within a specified timeframe, which may vary based on the payment method used. You will be notified of any delays.
• You must complete all necessary KYC and verification processes before any withdrawal request can be processed.

Prohibited Activities

The following activities are strictly prohibited on the Platform:

• Cheating or attempting to gain an unfair advantage in any game.
• Engaging in fraud, including but not limited to collusion, bonus abuse, or identity theft.
• Using automated bots or software to play games on the Platform.
• Exploiting system errors or bugs for personal gain.
• Any unauthorized manipulation of gameplay or services provided by PokerStars.

Limitation of Liability and Termination

PokerStars reserves the right to suspend, restrict, or permanently close your account at any time, without notice, if you violate these Terms and Conditions, if required by regulatory authorities, or if suspicious activity is detected. In such cases, PokerStars will have no liability to you or any third party for any losses incurred as a result of account termination.

Bonus Terms and General Promotional Conditions

• Bonuses and promotions are subject to specific terms that will be outlined at the time of the offer.
• Players must meet the wagering requirements associated with any bonus before being eligible to withdraw any winnings derived from bonus funds.
• PokerStars reserves the right to modify or withdraw bonuses at any time, with or without notice.

Fair Play and Game Integrity Rules

PokerStars is committed to fair play and the integrity of its games. All games are regularly tested and audited to ensure fairness. Players are expected to act fairly and responsibly at all times. Any detection of unfair play or manipulation will result in immediate account closure and potential legal action.

Fraud Prevention and Security Monitoring

PokerStars employs advanced security measures and monitoring systems to prevent fraud and protect user data. All player transactions are monitored for unusual activity. You are encouraged to report any suspicious behavior or potential security breaches immediately.

Dispute Resolution and Complaint Handling Process

In the event of a dispute, you are encouraged to contact PokerStars’ customer service team. All complaints will be reviewed and addressed in accordance with regulatory obligations. If a resolution cannot be reached, you may seek recourse through appropriate regulatory authorities.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Ontario.

Responsible Gambling Measures and User Protection Tools

PokerStars is committed to promoting responsible gambling. The Platform provides various tools to assist users in managing their gambling activities, including deposit limits, self-exclusion options, and access to support resources. You are encouraged to use these tools and to seek help if you feel that your gambling is becoming a problem.

Changes to Terms and Conditions

PokerStars reserves the right to amend these Terms and Conditions at any time. Any changes will be communicated to users via the Platform or through other appropriate means. Continued use of the Platform after such changes constitutes acceptance of the new Terms and Conditions.

Contact Information

For any questions or concerns regarding these Terms and Conditions, please refer to the customer service section of the Platform for contact options.